Terms, Conditions, Refund & Fulfillment Policy

Client Engagement Agreement

This Agreement ("Agreement") is made and entered into as of the purchase date by and between We Build Staxx LLC, a Colorado limited liability company doing business as We Build Staxx ("We Build Staxx"), and You ("Client"). By checking the box to engage We Build Staxx for workflow design and automation services, You agree to the following terms and conditions:

  1. Proprietary Rights
    All workflow designs and builds created by We Build Staxx for You are the exclusive intellectual property of We Build Staxx LLC. Any attempt to sell, distribute, or represent our proprietary work as your own will result in legal action. Any litigation will be pursued in the state of Colorado.

  2. Refund Policy
    Refunds will only be issued if We Build Staxx is unable to complete the build according to the original scope of work agreed upon. No refunds will be granted for changes of mind or alterations to the agreed-upon workflow by You.
    To process a refund, We Build Staxx must have access to Your Zapier account to successfully remove and cancel all items built. Custom integrations will also be removed as part of the refund process. If You cancel Your Zapier account before We Build Staxx can verify the removal of all builds, no refund will be issued.
    Refund requests must be made within the first 45 days from the date of purchase or within 30 days from the build completion date, whichever is sooner.

  3. Scope of Work
    The scope of work will be clearly defined and agreed upon by both parties before any project begins. Any changes to the scope of work will incur additional fees and must be mutually agreed upon in writing.

  4. Service Tickets
    All service tickets submitted by You must include all necessary information. You are responsible for gathering and updating We Build Staxx with any usernames, passwords, or other information required for the completion of the work.
    We Build Staxx is not responsible for the storage of this information.

  5. Data Transmission & Confidentiality
    We Build Staxx works with reputable third-party providers for secure data transmission (e.g., contractors, accounting platforms, hosting services). While every precaution is taken, We Build Staxx is not liable for any damages resulting from the transmission of confidential information through third parties.
    We Build Staxx disclaims any liability for intercepted or misdelivered emails or other electronic communications.

  6. Record Retention
    We Build Staxx will not be responsible for the retention of Your records. You are responsible for maintaining Your own records, including all copies of the reports we provide.
    We Build Staxx may use third-party applications for certain services, but You assume all responsibility for maintaining Your original documents.
    We Build Staxx will store engagement-related records for 7 years for discontinued clients and indefinitely for ongoing clients. You should safeguard Your documents as We Build Staxx is not responsible for physical deterioration or catastrophic events.

  7. Indemnification
    You agree to indemnify We Build Staxx for any monetary losses, including attorney fees, caused by Your negligence, dishonesty, or failure to meet the obligations outlined in this Agreement.

  8. Limitation of Liability
    You agree that the maximum liability of We Build Staxx shall be limited to 300% of the fees paid by You for the services rendered. This will be Your only remedy, and You waive any other claims for incidental, consequential, or indirect damages.

  9. Accuracy of Information
    We Build Staxx relies on the accuracy and completeness of the information provided by You. The engagement cannot be relied upon to detect errors, fraud, or illegal acts unless they are clearly inconsequential. Any identified material errors or illegal acts will be communicated to You.

  10. Billing & Payment
    Services may be billed at a fixed rate or hourly, depending on the Agreement. We Build Staxx will inform You of any time used before issuing the final bill. Payment is due upon receipt of the invoice.
    In the event of non-payment, We Build Staxx reserves the right to suspend services. You agree to cover all collection costs, including attorney fees if necessary.

  11. Sales & Refund Policy
    All sales for services provided by We Build Staxx are final due to the customized nature of the work. No refunds will be provided except as outlined in this Agreement.
    We Build Staxx strives to maintain open communication with You to ensure satisfaction throughout the engagement.

  12. Retainers
    If a retainer is required, it will be held in trust and applied to future invoices according to an agreed-upon payment schedule. If the engagement ends, any unused balance will be refunded within 60 days.

  13. Governing Law
    This Agreement shall be governed by the laws of the state of Colorado. Any disputes arising from or related to this Agreement will be resolved exclusively in the courts of Colorado.

  14. Entire Agreement
    This Agreement constitutes the entire understanding between the parties and supersedes any prior agreements. The express terms of this Agreement control over any inconsistent terms or usage of trade.

Acknowledgement:
By checking the box, You confirm that You have read, understood, and agree to the terms and conditions outlined in this Agreement.